Terms and Conditions 9win – Malaysia Betting Platform Usage Guide

Welcome to 9win, an online betting platform offering a wide range of gaming services including sports betting, live casino, video slots, esports, and table games to users in Malaysia. These Terms and Conditions constitute a legally binding agreement between you as the user and 9win as the platform operator.

By registering an account, logging in, making a deposit, or using any part of the 9win platform, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained in this document, as well as the Privacy Policy, Responsible Gaming Policy, and any additional rules in effect from time to time.

If you do not agree with any part of these Terms and Conditions, you are required to stop using the 9win platform immediately.

To register and use the 9win platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years of age or have reached the age of majority recognised in your jurisdiction, whichever is higher.
• Be capable of entering into a legally binding agreement in your jurisdiction.
• Not included on any list of individuals prohibited from using online betting services.
• Playing with your own personal funds and not on behalf of another person.
• Not being aware that the use of online betting platforms is prohibited under local laws applicable to you.

When registering a 9win account, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, email address, and other details required for identity verification (KYC).

• Each individual is only permitted to register one account. Duplicate accounts will be closed and balances may be forfeited.
• You are solely responsible for maintaining the confidentiality of your account password.
• Any activity on your account is deemed to have been carried out by you, unless you have reported unauthorized access to 9win.
• Accounts may not be transferred, sold, or shared with any other party.
• Personal information provided during registration must match your valid identification documents.

9win implements a Know Your Customer (KYC) process to ensure all users' identities are verified. This includes submission of a copy of your ID, proof of address, and any other required documents. Your first withdrawal may require full KYC completion before it is processed.

9win supports a wide range of local Malaysia payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and other options. All transactions are processed through secure channels with 256-bit SSL encryption.

• Minimum deposit and withdrawal amounts are as stated on the platform at the time of the transaction.
• Deposited funds must originate from a legitimate source and must not be proceeds of any illegal activity.
• The withdrawal method must match or be related to the deposit method used.
• 9win reserves the right to request proof of the source of funds before approving large withdrawals.
• Bonus funds cannot be withdrawn directly until the rollover requirements have been fully met.
• 9win does not bear any charges imposed by banks or digital wallet operators.

9win offers its members a variety of bonuses and promotions from time to time, including welcome bonuses, cashback, free spins, and loyalty programmes. All bonuses are subject to specific terms and conditions stated at the time the offer is presented.

• Each bonus carries rollover requirements (wagering requirements) that must be fulfilled before bonus funds can be withdrawn.
• Each bonus may only be claimed once per offer unless otherwise stated.
• Each user is entitled to claim a bonus once only — attempts to claim the same bonus using different accounts, different devices, or the same IP address will be considered fraudulent.
• 9win reserves the right to cancel, modify, or withdraw any promotional offer at any time without prior notice.
• Bonuses obtained fraudulently or in breach of the terms will be voided and any related balance will be forfeited.

All games and betting on the 9win platform use independently certified Random Number Generator (RNG) technology to ensure fairness. The results of all games are final and cannot be disputed unless there is clear evidence of a technical failure.

• Bets placed cannot be cancelled once the game has started, except with 9win's approval under certain circumstances.
• In the event of a technical failure or game interruption, 9win reserves the right to void or restore the relevant bets.
• Any winnings resulting from a system failure or software bug are considered void and will not be paid out.
• 9win reserves the right to limit or restrict certain users' access to specific games or markets at our sole discretion.

Use of the 9win platform is subject to full compliance with all established rules. Users are strictly prohibited from doing the following:

• Using automation software, bots, or unauthorised third-party tools to interact with the platform.
• Conducting any form of money laundering through the 9win platform.
• Opening or using more than one account simultaneously.
• Attacking, hacking, or attempting to exploit vulnerabilities in the platform's system.
• Colluding with other users to manipulate games or exploit bonuses.
• Registering an account on behalf of another individual or using another person's identity.
• Engaging in any activity that violates applicable laws or regulations.

9win reserves the right to suspend, restrict, or close a user's account at any time without prior notice if there is reasonable cause, including but not limited to:

• Violation of any terms and conditions stated in this document.
• Suspected fraudulent activity or money laundering.
• Failure to complete the KYC process within the stipulated timeframe.
• Requests from competent regulatory authorities.
• If a user is found to have provided false information during registration.

Users may also request to close their own account at any time by contacting the 9win support team. Funds in voluntarily closed accounts will be processed for withdrawal once all conditions are met.

9win takes the protection of users' personal data seriously. All information collected during registration and use of the platform is processed in accordance with our Privacy Policy, which can be read on the Privacy Policy.

• Your data is stored on secure servers with 256-bit SSL encryption.
• 9win will not sell or share your personal information with third parties for marketing purposes without your consent.
• You have the right to request access to, correction of, or deletion of your personal data.
• Certain data may be shared with regulatory authorities when required by law.

9win is not liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to financial losses from wagering activities, service disruptions, or technical failures beyond our control.

9win's maximum liability to any user shall not exceed the total amount deposited by that user in the 30 days preceding the claim, unless otherwise stipulated by applicable law.

9win services are provided "as is" without any express or implied warranties. 9win does not guarantee that the platform will operate at all times without interruption or errors.

9win is fully committed to responsible wagering practices. We offer a range of self-control tools to help users manage their wagering habits wisely:

• Daily, weekly, and monthly deposit limits that can be set by the user.
• Configurable loss limits to prevent excessive losses.
• Temporary self-exclusion options ranging from one day to several months.
• Permanent account closure for users who require more serious intervention.
• Links to professional support resources for gambling addiction issues.

If you feel that betting is starting to affect your daily life, please visit our Responsible Gaming page for more information and assistance.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 9win support team through the following channels:

• Email: [email protected]
• Live Chat within the 9win platform (available 24/7)

Our team is ready to assist you at any time. We are committed to responding promptly to every inquiry received.