Your privacy is our priority. This document clearly explains how 9win collects, uses, stores, and protects your personal information when you use our platform.
By using the 9win platform, you agree to the collection and use of information as described in this Privacy Policy. Please read it carefully before proceeding.
Data protection is not merely a legal obligation for 9win — it is part of our commitment to building lasting trust with users in Malaysia.
All data transmitted between your device and 9win's servers is protected with SSL 256-bit encryption — the same security standard used by Malaysia's leading banks. No third party can intercept your information.
Your personal information is stored on servers protected by strict access controls. Only authorised 9win staff have access to user data, and all access is logged for audit purposes.
9win will not sell, rent, or share your personal information with any third party for marketing purposes without your explicit consent. Your data belongs to you — we are only the custodians.
You can manage your privacy preferences, request access to your data, or apply for account deletion at any time through your account settings or by contacting the 9win support team directly.
The 9win Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all legal requirements relating to the collection, processing, and storage of personal data.
In the event of any data security breach affecting your information, 9win will notify affected users in a timely manner and take immediate action to address it.
Have questions about privacy? View our FAQ or contact support.
When you register and use the 9win platform, we collect several categories of information to ensure the service provided is safe, seamless, and meets your needs. The following are the types of information we collect:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identification Data | Full name, identity card number, date of birth | Identity verification (KYC) and legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, notifications, and customer support |
| Financial Data | Bank account number, digital wallet details, transaction history | Processing of deposits, withdrawals, and fraud prevention |
| Usage Data | Game history, betting activity, login records, and in-platform actions | Service improvement and fraud detection |
| Technical Data | IP address, device type, web browser, operating system | Account security and platform optimisation |
We only collect information that is strictly necessary to operate our services. No sensitive information such as passwords is stored in plain text — all sensitive data is fully encrypted.
9win uses the information collected solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
Marketing: 9win will only send you marketing communications if you have given your consent. You may withdraw this consent at any time through the notification settings in your account.
9win does not sell or rent your personal information. However, under certain circumstances, we may need to share information with specific parties for limited purposes:
All third parties receiving information from 9win are bound by contractual agreements that prohibit them from using that data for any purpose other than what is permitted.
9win continuously invests in security infrastructure to ensure your data remains protected at all times. Key security measures we implement include:
While 9win takes comprehensive security measures, no system can guarantee absolute security. You also play an important role by keeping your password confidential and not sharing your login details.
9win uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The types of cookies we use include:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the 9win platform.
9win retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.
When data is no longer required, 9win will securely delete or anonymise the information in accordance with established procedures.
As a 9win user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). Here are your key rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or incomplete information in your account.
Under certain circumstances, you may request the deletion of your personal data from our records.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request to receive your data in a machine-readable format for transfer.
You may request a restriction on data processing under certain circumstances while a complaint is being resolved.
To exercise any of the above rights, please contact the 9win support team via Live Chat or email at [email protected]. We will process your request within 30 business days.
9win is a wagering platform designed exclusively for adults aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we discover that information from a minor has been collected without our knowledge, the relevant account will be closed immediately and all information will be deleted as soon as possible. Parents or guardians who suspect their child is using this platform without permission are welcome to contact us for prompt action.
The 9win platform may contain links to third-party websites or services in certain contexts. It is important to understand that:
Links to third-party sites are provided for convenience only and do not imply that 9win endorses or validates the content or practices of those websites.
9win reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.
When significant changes occur, we will notify you via:
Continued use of the 9win platform after changes take effect constitutes acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 9win manages your personal data, we are here to help:
This Privacy Policy document is the official version in Bahasa Malaysia. In the event of any discrepancy between a translated version and this version, the Bahasa Malaysia version shall prevail.
With the latest encryption, PDPA compliance, and a transparent privacy policy, 9win is a betting platform you can trust completely. Register today and play with peace of mind.